Operational Strategy & Performance
Intake → authorization → staffing → throughput, designed for stability and scale.
A 30-minute intake-to-billing scan with an operator-advisor. Zero prep required.
What We Do
From referral to billing, agencies need efficient processes. Intake accuracy matters because even a transposed digit can lead to a denied claim. We create checklists and training to ensure that staff collect complete Social Security numbers, payer information and authorization details. For out-of-network payers, best practices include calling the insurer to verify benefits, obtaining authorization numbers and storing documents in the EHR with start and end dates.
Operations Monitoring
To monitor operations, we set up weekly agency audit reports that track financial, patient and productivity metrics. Homecare Homebase’s sample dashboard tracks revenue per period, Medicare vs. non-Medicare mix, gross margin, unbilled episodes, daily census, admissions, recertifications, discharges, referral conversion rates, days to admit and visits per period. We also integrate outcome dashboards-timely initiation of care, improvements in ambulation and bathing, prevention measures like immunizations, and utilization metrics such as emergent care.
Staffing Optimization
Staffing optimization is another pillar. Dashboards showing visits by cost and specialization help match the right caregiver to each visit, reducing losses from sending high-cost clinicians to low-acuity visits. Research shows that continuity of nursing personnel reduces hospitalizations and emergent care while improving activities of daily living. We help agencies design staffing models that prioritize continuity and right-sized caseloads.
- Intake completeness & coverage/auth checks
- Authorization tracking & renewals
- Staffing models & continuity rules
- Visit throughput & standards
- Ops dashboards for throughput & quality
Proven Results
Typical Client Outcomes:
- Reduce days in A/R by 15-30 days
- Lower denial rates from 12% to 3%
- Improve cash flow by $150K+ quarterly
- Eliminate billing bottlenecks
“Clean intake and handoffs finally stabilized our cash timing.”
— Placeholder Client
“KFA helped us reduce our A/R from 45 to 28 days and improved our cash flow by $180K in just one quarter.”
— Sarah Johnson, CFO, Mountain View Home Health
Complementary Services
Operational Strategy works best when paired with our Revenue Cycle Management services to optimize your financial processes. We also recommend our Technology Enablement work to streamline operations.
For agencies focused on talent optimization, our Talent & Organizational Design services help you build high-performing teams.
A 30-minute intake-to-billing scan with an operator-advisor. Zero prep required.
30-minute scan; we’ll pinpoint high-value fixes.